Customer Service Associate

About This Role

Deliver distinctive customer experiences by greeting customers, resolving issues, and processing sales transactions. This role includes maintaining store appearance, merchandising, and assisting with operational tasks.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customer and recommend trade-up and/or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
• Implement Company asset protection procedures to identify and minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complete special assignments and other tasks as assigned
• Attend training and complete PPLs requested by Manager or assigned by corporate

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens