Customer Service Associate

About This Role

Deliver a distinctive and delightful customer experience by engaging customers, processing sales transactions, resolving issues, and assisting with store operations and maintenance.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register and provide efficient checkout service
• Engage customers, offer assistance, and resolve issues to ensure a positive experience
• Provide courteous, friendly, fast, and efficient service to customers
• Recommend items for sale and suggest trade-up or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean, well-merchandised, take inventory, and maintain records
• Check in and price merchandise as directed by management
• Implement Company asset protection procedures to minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Construct and maintain displays, including promotional, seasonal, and sale merchandise
• Assist with separation of food items and product placement according to policies
• Provide customer service in the photo area, including digital passport photo service
• Assume web pick-up responsibilities by monitoring, filling, and delivering orders
• Assist with exterior and interior maintenance to ensure clean store condition

Requirements

• Fluency in reading, writing, and speaking English
• Willingness to work a flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens