Customer Service Associate

About This Role

Deliver a distinctive customer experience by processing sales, resolving issues, and assisting with product inquiries. Contribute to store operations, including merchandising, inventory, and compliance, while fostering a positive environment.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service
• Engage customers and patients, offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale and suggest trade-up or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well-merchandised, take inventory, and maintain records
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Comply with all company policies and procedures and maintain respectful relationships with coworkers

Requirements

• Fluent in reading, writing, and speaking English (Except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens