Customer Service Associate

About This Role

This role focuses on delivering exceptional customer service by greeting customers, assisting with products, resolving issues, and efficiently processing sales transactions at the cash register.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Recommend items for sale, including trade-up and/or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Implement Company asset protection procedures to identify and minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Provide customer service in the photo area, including digital passport photo service and promotional photo products

Requirements

• Fluent in reading, writing, and speaking English
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens