Customer Service Associate

About This Role

Deliver a distinctive customer experience by registering sales, assisting customers with products, resolving issues, and maintaining an organized store environment in a retail pharmacy setting.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customer and recommend trade-up and/or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
• Implement Company asset protection procedures to identify and minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Requirements

• Fluency in reading, writing, and speaking English
• Willingness to work a flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens