Customer Service Associate

About This Role

Deliver excellent customer service by engaging with customers, processing sales transactions, and maintaining a clean and well-stocked store environment. This role contributes to a positive customer experience and supports daily store operations.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customers, including trade-up and/or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well-merchandised; take inventory and maintain records
• Check in and price merchandise as required or directed by store management
• Implement Company asset protection procedures to identify and minimize profit loss
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Assist with exterior and interior maintenance, ensuring a clean, neat, orderly store condition and appearance

Requirements

• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens