Customer Service Associate

About This Role

This role focuses on delivering exceptional customer service, processing sales transactions, and maintaining store operations to ensure a positive shopping experience for all customers.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register
• Provide customers with courteous, fair, friendly, and efficient checkout service
• Resolve customer issues and answer questions to ensure a positive customer experience
• Recommend items for sale to customer and recommend trade-up and/or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised
• Check in and price merchandise as required or as directed by store manager
• Implement Company asset protection procedures to identify and minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Assist with separation of food items and product placement as specified by policies/procedures
• Provide customer service in the photo area, including digital passport photo service
• Assume web pick-up responsibilities by monitoring and filling orders
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Attend training and complete PPLs requested by Manager or assigned by corporate

Requirements

• Must be fluent in reading, writing, and speaking English
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens

Skills

* Required skills