Customer Experience Lead

About This Role

This role is responsible for driving and growing top-line sales by leading and coaching associates on the sales floor. The Customer Experience Lead also ensures operational excellence by maintaining visual standards and managing payroll.

Responsibilities

• Drive and grow top-line sales by selling and leading associates on the sales floor
• Coach associates in the moment to enhance performance
• Support operational excellence through maintaining visual standards and managing payroll
• Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates
• Lead and demonstrate company values within the store
• Deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling
• Conduct associate observations and coaching
• Manage labor hours within the store to drive top-line sales and profit
• Own the overall appearance and presentation of brand by maintaining visual merchandising standards
• Demonstrate and lead company policy and procedures

Requirements

• Passion for Victoria’s Secret Brand
• Excellent merchandising skills
• Ability to review business reports and insights and take immediate and deliberate action to achieve results
• Ability to monitor/track progress and incorporate feedback into decision-making
• Ability to influence cross-functional partners to get things done
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)

Qualifications

• 1 year of retail experience preferred. Experience directing other individuals in the performance of their job duties preferred.

Nice to Have

• 1 year of retail experience
• Experience directing other individuals in the performance of their job duties

Benefits