Community Management Intern

About This Role

The Community Management Intern will learn to provide an exceptional customer experience within a retail store setting by engaging with customers, resolving issues, and assisting with various store operations like inventory management and merchandising. This role involves both customer-facing tasks and operational responsibilities aimed at enhancing store performance and customer satisfaction.

Responsibilities

• Learn to provide an extraordinary customer experience in a retail store setting.
• Complete product returns, order voids, customer refunds, cash drops, and provide change.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Learn from store, pharmacy, district manager, competitors, and customers/patients.
• Engage in a kick-off and day of service activity.
• Register all related sales on assigned cash register, including records of scanning errors and price modifications.
• Assist manager or assistant store manager in reviewing order exceptions and reverse logistics.
• Learn to analyze inventory trends and supervise inventory management tasks.
• Assist manager or assistant store manager in evaluating and developing displays.
• Engage in weekly meetings with the store manager or pharmacy manager.

Requirements

• Student beginning or completing Senior year towards a Bachelor’s degree
• Fluent in reading, writing, and speaking English
• Willingness to work flexible schedule, including evening and weekend hours

Qualifications

• Student beginning or completing Senior year towards a Bachelor’s degree

Nice to Have

• Knowledge of store inventory control

Benefits