Community Associate

About This Role

As a Community Associate, you will manage day-to-day operations and customer support within a workspace center, ensuring a seamless experience for clients. You will build and maintain a welcoming community, addressing administrative and support needs so customers can focus on their businesses.

Responsibilities

• Prepare the center for daily operations, ensuring cleanliness and readiness
• Assist customers with various requests, such as WiFi access, package inquiries, and meeting room setup
• Properly charge for services to ensure accurate invoicing
• Sort and distribute mail, notifying customers of package arrivals
• Help customers with printing and invoice processing
• Open tickets in the service portal for facility issues, such as temperature control
• Collaborate with the Community Manager to organize networking events
• Create and distribute e-invites and promotional materials for events
• Share information about the center with prospects and encourage network participation

Requirements

• Ability to manage multiple tasks
• Good communication skills
• Ability to build strong professional relationships
• Empathy with people's needs
• Ownership of problems and problem-solving skills
• Positive and enthusiastic attitude
• Adaptability to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country of application
• At least 18 years old

Qualifications

• 1+ years of customer service experience

Skills

* Required skills

Benefits