Community Associate

About This Role

As a Community Associate at IWG, you will be responsible for creating and maintaining a vibrant community within your center by providing administrative support and excellent customer service to new and existing customers. You will handle various support needs, enabling customers to focus on their businesses.

Responsibilities

• Prepare the center for daily operations, ensuring readiness and cleanliness.
• Assist customers with IT-related queries such as WiFi codes and projector setup.
• Manage incoming calls and direct them to the appropriate customer.
• Process and accurately charge for services to ensure correct invoicing.
• Sort and distribute mail, handling customer inquiries related to package arrivals.
• Assist customers with printing needs and invoice queries.
• Address facility-related issues, such as temperature control in offices, by opening service tickets.
• Collaborate with the Community Manager to plan and organize networking events, including creating and distributing invitations and promotional materials.
• Engage with prospective customers, sharing details about the workspace and encouraging membership.
• Ensure the center is tidy at closing and assist customers with their departure.

Requirements

• Ability to manage multiple tasks
• Excellent communication skills
• Ability to build strong professional relationships
• Empathetic to people's needs
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and adaptable to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country of application
• At least 18 years old

Qualifications

• Ideally 1+ years of customer service experience

Skills

* Required skills

Benefits