Community Associate

About This Role

As a Community Associate, you will cultivate a vibrant community within your center by providing administrative and support services, enabling customers to focus on their core business. You will be responsible for a variety of tasks, from managing facility needs to organizing networking events and assisting with customer inquiries.

Responsibilities

• Ensure center readiness and cleanliness before opening
• Assist customers with Wi-Fi, package delivery, and directions
• Set up projectors and assist with meeting room needs
• Properly charge services to ensure accurate invoicing
• Sort and distribute mail for customers
• Respond to diverse customer requests throughout the day
• Open service tickets for facility issues (e.g., room temperature)
• Collaborate with Community Manager to organize networking events
• Plan, write, print, and display e-invites and posters for events
• Provide information to prospective customers about the workspace benefits
• Ensure meeting rooms are tidied at the close of the day

Requirements

• Ability to manage multiple tasks
• Good communication skills
• Ability to build strong professional relationships
• Empathy with people’s needs
• Ability to take ownership of problems and solve them
• Positive and enthusiastic attitude
• Adaptability to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country
• At least 18 years old

Qualifications

• Ideally 1+ years of customer service experience

Skills

* Required skills

Benefits