Community Associate

About This Role

As a Community Associate, you will work with customers from various industries to establish and maintain a community within your center. You will oversee all administrative and support services, enabling customers to concentrate on their businesses.

Responsibilities

• Perform opening checks to ensure readiness for the day
• Assist customers with IT-related queries such as WiFi codes and projector setup
• Manage incoming calls and connect them to the appropriate customers
• Sort and distribute mail, notifying customers of package arrivals
• Address customer needs including printing assistance and invoice queries
• Open service tickets for facility-related issues like room temperature control
• Collaborate with the Community Manager to plan and organize networking events
• Create and distribute e-invites and posters for center events
• Greet prospects and promote the benefits of joining the IWG network
• Gently remind groups to wrap up meetings and suggest nearby dining options

Requirements

• 1+ years of customer service experience
• Ability to manage multiple tasks
• Excellent communication skills
• Problem-solving skills
• Positive and enthusiastic attitude
• Adaptability to fast-changing situations
• Experience with MS Office and basic IT equipment
• Legally eligible to work in the country of application
• At least 18 years old

Qualifications

• 1+ years of customer service experience

Skills

* Required skills

Benefits