Community Associate

About This Role

As a Community Associate, you will engage with new and existing customers to foster a strong community within the workspace center, managing administrative and support needs so customers can focus on their businesses.

Responsibilities

• Prepare the center for daily operations, ensuring cleanliness and readiness
• Assist customers with WiFi codes, package inquiries, and meeting room setup
• Process and accurately charge for services to ensure correct invoicing
• Sort incoming mail and distribute it to customers
• Address customer needs ranging from printing services to invoice inquiries
• Manage and resolve facility-related issues by opening service tickets
• Collaborate with the Community Manager to organize networking events
• Create and distribute e-invites and posters for center events
• Engage with prospective customers, highlighting the benefits of the workspace community
• Ensure the center is tidy at the close of the day

Requirements

• Ability to manage multiple tasks
• Excellent communication skills
• Ability to build strong professional relationships and empathize with people's needs
• Willingness to take ownership of problems and find solutions
• Positive and enthusiastic attitude, adaptable to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country of application
• At least 18 years old

Qualifications

• Ideally 1+ years of customer service experience

Skills

* Required skills

Benefits