Community Associate

About This Role

The Community Associate will create and maintain a strong community within their center, providing administrative and support services for customers across various industries, enabling them to focus on their core business operations while enjoying flexibility and convenience.

Responsibilities

• Ensure the center is ready and tidy before opening, checking for anything missed during cleaning
• Assist customers with WiFi codes, package inquiries, directions, meeting room setups, and projector assistance
• Connect incoming calls to customers and ensure proper charging of services for accurate invoices
• Sort incoming mail and distribute to customers, following up on package deliveries
• Help customers with printing and invoice-related queries
• Address office temperature issues by opening service tickets in the portal
• Collaborate with the Community Manager for networking events, including planning, creating e-invites, and putting up posters
• Engage with prospects, sharing details about the workspace and encouraging membership
• Gently remind large groups to wrap up meetings and direct them to nearby establishments after closing

Requirements

• Ability to manage multiple tasks
• Excellent customer service skills
• Good communication skills
• Ability to build strong professional relationships and empathize with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country
• At least 18 years old

Qualifications

• Ideally 1+ years of customer service experience

Skills

* Required skills

Benefits