Community Associate

About This Role

As a Community Associate, you will cultivate and maintain a vibrant community within a workspace center by providing comprehensive administrative and support services to customers, allowing them to focus on their businesses.

Responsibilities

• Ensure the center is ready for customers before opening
• Assist customers with WiFi codes, packagequiries, and directions
• Help set up projectors and provide information on amenities
• Accurately charge for services to ensure correct invoicing
• Sort and distribute incoming mail for customers
• Log service requests for maintenance issues in the service portal
• Collaborate with the Community Manager to organize networking events
• Create and distribute e-invitations and posters for events
• Engage with prospective customers and highlight the benefits of the workspace
• Gently encourage customers to wrap up meetings at closing and direct them to local establishments

Requirements

• Ability to manage multiple tasks
• Excellent communication skills
• Ability to build strong professional relationships and empathize with needs
• Problem-solving skills with ownership over issues
• Positive, enthusiastic, and adaptable to change
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country
• At least 18 years old

Qualifications

• 1+ years of customer service experience

Nice to Have

• 1+ years of customer service experience

Skills

* Required skills

Benefits