Clinical Secretary - Pediatric Pulmonology

About This Role

Serve as a Clinical Secretary for Pediatric Pulmonology, managing patient calls, appointments, and administrative tasks to ensure smooth clinic operations and exceptional patient care.

Responsibilities

• Respond to patient calls providing general information and education
• Greet patients, provide questionnaires, assist with forms and technology, and manage delays
• Assess needs of patients without appointments and process requests for prescriptions, forms, appointments
• Review schedules daily for accuracy, needed ancillaries, incoming records, and manage wait lists
• Complete follow-up needs for patients as directed by After Visit Summary (booking appointments, scheduling labs)
• Receive incoming phone calls, assess caller needs, process requests, take messages, schedule appointments, or transfer calls
• Monitor and complete system messages in a timely manner
• Monitor incoming faxes to determine proper course of action
• Complete Authorizations and Pre Certifications for external and stat procedures
• Review provider schedules daily to identify and contact patients requiring follow up and process letters to no-shows
• Support providers and staff in addressing patient questions/concerns and provide instruction/support on communication
• Monitor waiting room for patients in distress and respond to minor patient concerns using service recovery tactics
• Manage multiple in-baskets by monitoring, prioritizing, and routing messages, completing tasks as assigned
• Act as a liaison between primary care physicians and specialists outside DH
• Monitor referral work queues and process new referrals according to established procedures

Requirements

• High school graduate or equivalent
• 1 year experience in provider office
• Knowledge of insurance benefit programs and medical terminology
• Ability to effectively interact with providers, staff, patients, and insurance plan representatives
• Ability to prioritize multiple tasks
• Prior computer experience
• Excellent communication skills
• Attention to detail

Qualifications

• High school graduate or equivalent
• 1 year experience in provider office