Cashier Receptionist

About This Role

Serve as a cashier and receptionist within a healthcare department, greeting and checking in patients, managing information capture, and handling revenue collection. This role involves extensive computer use and requires general knowledge of the medical center to assist patients.

Responsibilities

• Greet and assist patients upon arrival
• Follow patient registration and check-in policies and procedures
• Verify and update patient demographic information including Personal Physician Selection and Language Preference
• Understand Health Plan coverage types (e.g., traditional, deductible)
• Check in patients using systems or manual records as needed
• Determine patient membership/benefits based on benefit display
• Create accounts for workers' compensation, confidential cases, etc.
• Capture and populate workers' compensation data
• Manage electronic in-basket and document prepayments
• Obtain patient medical record numbers and order Health Plan cards
• Collect co-pays and fees, inform patients of payment options
• Generate appropriate encounter forms
• Direct patients to the correct area after check-in
• Check out patients following policies and procedures (if applicable)
• Follow procedures for registering exception-type patients (non-members, out-of-area, Medicare, Medi-Cal, industrial)
• Initiate and complete required forms for all appointments
• Access fee schedule information to collect appropriate revenue
• Assist patients by explaining co-pays, providing facility directions, and referring to other departments
• Initiate and complete forms like Release Of Information and Patient Financial Responsibility
• Track referrals to specialty care using the consultation/referral system (where applicable)
• Apply knowledge of Patient Administration Appointment Registration (PARRS)
• Maintain the patient will-call area box (if applicable)
• Communicate with clinical and business office staff
• Handle cash according to Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures
• Ensure safekeeping of change funds, revenue, assigned documents, and keys for cash control
• Obtain and secure sufficient denominations for change
• Reconcile shift and deposit funds according to agreement
• Document and report discrepancies using correct procedures
• Work towards positive operational outcomes

Requirements

• Ability to greet and check in patients professionally and courteously
• Responsibility for accurate check-in and check-out (where applicable)
• Ability to capture information and collect revenue according to procedures
• General knowledge of the medical center to assist patients
• Extensive computer use skills
• Capability to handle cash and reconcile deposits