Case Manager

About This Role

This role involves providing comprehensive case management services to formerly homeless Veterans and their families in Montgomery County, utilizing Harm-Reduction and Trauma-Informed Care principles. The Case Manager will assess client needs, implement service plans, and coordinate with various service providers to ensure clients maintain housing and achieve stability.

Responsibilities

• Assess clients’ needs and appropriate services, implementing service plans and coordination
• Maintain an active caseload of up to 16 Veterans or Veteran families in scattered site apartments
• Provide a variety of client services including counseling, life skills training, medication monitoring assistance, and transportation
• Participate in meetings with other service providers to resolve conflicts and monitor client progress
• Maintain clients’ files and active resource files, completing all pertinent program paperwork
• Complete client data for reporting purposes, including accurate entry into the Homeless Management Information System (HMIS) Service Point
• Assess clients in crisis, resolve conflicts, and develop interventions for problematic behavior
• Serve as ongoing liaison between property managers and clients, providing mediation and advocacy with landlords
• Act as a representative of MCCH in collaboration with other service providers

Requirements

• BA or BS in Social Work or Human Services field
• Minimum of two years of experience in social and human services or related field
• Hands-on experience in social and human services field dealing with diverse populations
• Knowledge of principles, methods, and procedures of case management
• Knowledge of Harm-Reduction and Trauma Informed Care
• Knowledge of principles, methods, and procedures in handling addiction and dually diagnosis populations
• Ability to negotiate and maintain positive relationships with co-workers and clients

Qualifications

• BA or BS in Social Work or Human Services field
• Minimum of two years of experience in social and human services or related field; hands-on experience dealing with diverse populations, with desired experience working with the homeless population.

Nice to Have

• Master’s degree
• Experience working with the homeless population

Skills

* Required skills