Case Manager

About This Role

The Case Manager will build a program-specific caseload by seeking referrals, conducting intake screenings and in-depth client interviews to assess needs, and referring clients to appropriate agencies/services. This role involves regularly meeting with clients to monitor service plan implementation, provide advocacy, and maintain accurate documentation.

Responsibilities

• Builds program-specific caseload by seeking out referrals from providers and/or other identified partners to meet program objectives.
• Conducts intake screenings to initially assess clients, identify their immediate needs, and determine appropriate case management program services.
• Conducts in-depth client interviews (in-person) utilizing a systematic social services assessment to fully determine current status, barriers and needs.
• Refers clients to appropriate agencies/services based on the determined needs and assists clients with the self-referral process.
• Regularly meets with clients (often in-home) to monitor implementation of the client service plan, to provide advocacy, and to resolve problems.
• Creates, updates, and maintains each clients’ service plan, and other documentation and files, in accordance with program guidelines and funding regulatory requirements.
• Establishes and maintains relationships with other service providers/agencies and keeps updated on available community services.
• Participates in meetings as needed, including interdisciplinary team case reviews.
• Performs clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA) and YVFWC requirements.

Requirements

• Bachelor’s Degree in a social service field such as Social Work, Behavioral Sciences, Psychology, or Child Development OR Associate’s Degree with two years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs OR High school or GED and four years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs.
• Proof of automobile liability insurance coverage.
• Knowledge of medical terminology.
• Knowledge of cultural differences and impact on appropriate care provided to patients.
• Knowledge of local social and health services and how to access local community agencies and resources.
• Basic proficiency with Microsoft Outlook, Word and Excel.

Qualifications

• Bachelor’s Degree in a social service field (Social Work, Behavioral Sciences, Psychology, or Child Development) OR Associate’s Degree with two years' experience OR High school/GED with four years' experience
• Two years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs with an Associate's Degree OR four years' experience with High School/GED.

Nice to Have

• Bilingual (English/Spanish) preferred, demonstrating the ability to communicate at level 10.

Skills

* Required skills

Benefits