Case Manager

About This Role

This role is responsible for the preparation and follow-up of child support cases for Family Court, including parent location and interstate case processing. The Case Manager will also provide general child support services to clients and maintain thorough case records.

Responsibilities

• Prepare child support cases for Family Court
• Perform activities in the courtroom under the supervision of DSS attorneys
• Follow-up on child support cases, including parent locate and processing interstate cases
• Provide general child support services to clients as required or needed
• Communicate with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services
• Add support order data and financial information to IVD system to ensure distribution of collections
• Maintain case records, both written and electronically, for documentation and auditing purposes
• Maintain control of assigned caseload and identify problems with the child support system
• Refer appropriate non-custodial parents to the SNAP Employment and Training program
• Interpret child support services programs to clients, general public, and community as needed
• Conduct interviews with custodial parents for paternity cases, interstate support cases, and other cases
• Ensure personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protect agency networks and applications

Requirements

• High School Diploma or equivalent
• 1+ years of work experience in clerical, administrative, social work, correctional, or business administration

Qualifications

• High School or Equivalent in clerical, administrative, social work, correctional, or business administration (Preferred: 1st Bachelor's Degree in same fields)
• 1+ years of work experience

Nice to Have

• 1st Bachelor's Degree in clerical, administrative, social work, correctional, or business administration