Business Operations Principal
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
This high-impact role focuses on driving AI-enabled improvements in customer success operations and enhancing overall productivity. The incumbent will lead a global team to harness data, technology, and emerging AI capabilities, enabling a more efficient customer engagement process, ultimately achieving measurable outcomes that align with business goals.
Responsibilities
- Identify high-volume, low-leverage CS workflows suitable for AI automation
- Partner with Technology and Analytics teams to implement AI-driven capabilities
- Own a global program charter with clear milestones and governance
- Define and track program KPIs and success metrics
- Run rapid pilots with global customer success teams
- Collaborate with CS Ops to drive insights for prioritizing customer engagement
- Drive consistent adoption of AI-powered workflows across regions
Requirements
- 10+ years in Customer Success or related fields
- Experience leading global transformation initiatives
- Hands-on experience with AI tools and workflow automation
- Strong understanding of customer success functions
- Ability to influence cross-functional teams effectively
Qualifications
- 10+ years in Customer Success or related fields
Skills
* Required skills
Benefits
About Jobgether
Jobgether is posting this position on behalf of a partner company that is looking for a Head of Sales to drive transformative impact in research-driven organizations using AI in scientific work.