Business Analyst

About This Role

This role involves driving transformation initiatives within the sales domain globally by bridging the gap between sales functions and technology teams. You will engage with diverse stakeholders and leverage your CRM expertise to guide strategic decisions, spearheading influential projects that significantly impact business operations across multiple markets.

Responsibilities

• Lead business process discovery, mapping, and documentation across global Sales organizations for CRM consolidation.
• Facilitate workshops and working sessions with global stakeholders to uncover and align business requirements.
• Translate business needs into structured requirements documentation, including user stories, process flows, and acceptance criteria.
• Act as the liaison between business stakeholders and RevTech product management teams to support backlog refinement and prioritization.
• Partner with internal and external project teams to ensure solutions align with business needs and are delivered successfully.
• Maintain clear documentation of current state and future state processes, especially related to Salesforce functionality and Sales Enablement platforms.
• Support Run-The-Business (RTB) initiatives on a smaller scale, ensuring operational continuity during the transformation period.
• Contribute to business testing activities, UAT coordination, and validation of key use cases during rollout phases.
• Work with DevOps and project delivery teams to ensure traceability between requirements, development, and testing.

Requirements

• 8+ years of experience in Business Analyst roles with a primary focus on CRM platforms, particularly Salesforce Sales Cloud.
• Proven experience leading business process documentation efforts — including process mapping, flowcharts, and system touchpoints.
• Familiarity with global sales operations, enterprise sales methodologies, and sales process standardization.
• Demonstrated ability to engage with VP- and Director-level stakeholders and facilitate productive workshops.
• Hands-on experience with Salesforce.
• High proficiency in reporting tools such as Tableau, Power BI, and Excel.
• Expertise using Jira, Confluence, and other DevOps tools for managing requirements, sprints, and documentation.
• Strong written and verbal communication skills, especially in summarizing findings and synthesizing across teams.
• Comfortable working in a globally distributed, cross-functional environment.

Qualifications

• 8+ years of experience in Business Analyst roles with a primary focus on CRM platforms, particularly Salesforce Sales Cloud.

Nice to Have

• Experience in large-scale CRM transformation or consolidation programs.
• Salesforce certifications (Admin, BA, etc.).
• Experience with Seismic and Gong.

Skills

* Required skills

Benefits