Branch Manager

About This Role

Manage and lead a branch team to drive all aspects of branch performance, focusing on growth activities, relationship management with clients, and coaching a high-performing team. Ensure an inclusive workplace and maintain operational compliance while mitigating risk.

Responsibilities

• Manage and lead priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.
• Execute relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share.
• Lead and coach a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.
• Identify and implement client solutions through discovery conversations, collaborating with internal business partners in a timely manner.
• Effectively execute on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.
• Lead, coach and execute a proactive and differentiated client experience, coaching team to confidently engage with customers in technology enabled interactions.
• Lead the employee experience, building a high performing team through attraction, on-boarding, coaching and development of branch team members.
• Manage operational, human capital, reputational and business risk, exercising leadership, authority and sound decision making to mitigate sales practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• 3+ years of industry-relevant experience
• 2 years of previous managerial experience in an operations or production environment
• Bachelors degree or comparable combination of education, job specific certification(s), and experience

Qualifications

• Bachelors
• 3+ years of industry-relevant experience; 2 years of previous managerial experience in an operations or production environment.

Benefits