Branch Manager

About This Role

Lead, manage, and develop a diverse team of direct and indirect reports within the National Branch Network, fostering engagement and accountability for business outcomes. Drive customer experience and business growth while ensuring operational excellence and compliance with regulations.

Responsibilities

• Coach, develop, and build a high-performing team to execute business strategies and achieve results
• Coach bankers to engage customers and build relationships to help them succeed financially
• Resolve low to moderately complex issues regarding customer and employee experience, risk, and business growth
• Identify opportunities to make banking easier through education and demonstration of digital options
• Lead the branch by collaborating with stakeholders and partners to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent
• Ensure compliance with the S.A.F.E. Mortgage Licensing Act of 2008 for dwelling secured transactions

Requirements

• 4+ years of banking, financial services, or Branch Network experience, or equivalent
• 2+ years of leadership experience
• Ability to work a schedule that may include most Saturdays
• Ability to travel in assigned geography up to 50% of the time during the first 6 months
• SAFE registration at the time of employment

Qualifications

• 4+ years of banking, financial services, or Branch Network experience

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team with adaptability, collaboration, and accountability
• Ability to analyze performance, understand strengths and opportunities, and execute a plan to empower employees
• Ability to exercise independent judgement and critical thinking skills to manage time and prioritize tasks
• Experience and knowledge in coaching across customer segments including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners, and community
• Extensive experience in identifying complex financial needs to provide relevant options
• Ability to lead a team to influence, educate, and connect customers to technology and digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention
• Ability to interact with integrity and professionalism
• Relevant military experience

Benefits