Bakery Cake Designer

About This Role

Design and decorate bakery items, assist customers with orders, and ensure a positive company image through courteous service. This role focuses on meeting department standards and preparing customer orders for pickup or delivery.

Responsibilities

• Provide prompt, efficient, and friendly customer service with caring, concern, and patience in all customer interactions
• Smile and greet customers in a friendly manner
• Assist customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items
• Answer the telephone promptly and provide helpful service to customers, including taking product orders
• Take customer orders at the Bakery counter
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Check daily orders and set up a timeline and production schedule
• Decorate bakery items in a timely manner
• Keep current on new designs and trends
• Ensure department standards are met
• Check cake orders for details (size, deco pack, icing needs, dates) daily and indicate supply needs
• Order supplies for decorating area and check off the order
• Deliver product and set up wedding cakes on site (outside the store)

Requirements

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction
• High school diploma or equivalent experience and six months or less of similar or related work experience

Qualifications

• High school or equivalent experience
• Six months or less of similar or related work experience