Assistant Store Manager

About This Role

The Assistant Store Manager supports daily operations, maintains high cleanliness standards, and ensures operational excellence for self-storage locations. This role focuses on building customer relationships, managing sales processes, and handling customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies
• Ensure highest standards of cleanliness through continuous maintenance of the site, office, and building interiors and exteriors
• Perform daily site safety inspections, including lock checks
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits
• Establish and maintain professional relationships with all Extra Space employees

Requirements

• 1+ year of customer-facing work experience
• Current valid driver’s license and access to a reliable personal vehicle
• High School diploma or GED

Qualifications

• High School diploma or GED is required
• 1+ year of customer-facing work experience

Nice to Have

• Sales experience
• College education

Benefits