Assistant Store Manager

About This Role

This role involves supporting store management by supervising daily operations, ensuring overall store performance, and managing staff schedules. The Assistant Store Manager will also develop operational action plans and identify training opportunities to foster team growth.

Responsibilities

• Assist the direct leader with developing and implementing action plans to improve operating results
• Establish and communicate job responsibilities and performance expectations to direct reports
• Identify training and development opportunities for direct reports
• Monitor the competitive environment and inform the direct leader of necessary adjustments
• Provide product feedback to the direct leader, including recommendations for new or discontinued items
• Participate in the interviewing process for store personnel
• Communicate weekly information, major team milestones, developments, and concerns
• Ensure store personnel adhere to inventory procedures, product handling guidelines, and cash control policies
• Ensure appropriate resolution of operational customer concerns in direct leader's absence
• Identify and rectify hazards, ensuring proper ergonomics and maintaining store equipment
• Maintain store cleanliness standards and proper store signage
• Assist the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandise product neatly to maximize sales
• Ensure the quality and freshness of products for sale and accuracy of product signage
• Assist the direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervise the day-to-day operations of their team and escalate issues to appropriate support/leadership

Requirements

• Must be 18 years of age or older
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication with direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals and guide employee performance
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler
• Ability to perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner
• Ability to follow instructions and give attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages

Qualifications

• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment; prior management experience preferred

Skills

* Required skills

Benefits