Assistant Store Manager

About This Role

As an Assistant Store Manager, you will be responsible for overseeing day-to-day store operations, ensuring performance goals are met, managing staff schedules, and contributing to team development. This role involves implementing action plans to improve results and maintaining company standards.

Responsibilities

• Assist the direct leader with developing and implementing action plans to improve operating results
• Establish and communicate job responsibilities and performance expectations to direct reports
• Identify training and development opportunities for direct reports
• Monitor the competitive environment and inform the direct leader of necessary adjustments
• Provide product feedback to the direct leader, including recommendations for new or discontinued items
• Participate in the interviewing process for store personnel
• Communicate weekly information, major team milestones, developments, and concerns
• Ensure store personnel adhere to inventory procedures, product handling guidelines, and cash control policies
• Ensure an appropriate resolution of operational customer concerns in the direct leader’s absence
• Identify and rectify hazards, ensure proper ergonomics, and maintain store equipment in proper working order
• Maintain store cleanliness standards and proper store signage
• Assist the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandise product neatly to maximize sales
• Ensure the quality and freshness of products for sale and accuracy of product signage
• Assist the direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervise the day-to-day operations of the team, escalating issues to appropriate support/leadership
• Ensure direct reports complete assigned responsibilities effectively for high customer service

Requirements

• Must be 18 years of age or older
• Ability to work independently and within a team
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to interpret and apply company policies and procedures
• Ability to establish goals and guide employee performance
• Ability to evaluate and drive performance
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages

Qualifications

• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment; prior management experience preferred

Nice to Have

• Prior management experience

Benefits