Assistant Store Manager

Community Choice Financial Family of Brands Valdosta, GA $15 - $15

Full Time Mid Level 1+ years

Posted 2 weeks ago

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About This Role

Support customers with financial needs and manage store operations, driving account management, customer outreach, and risk management. This role offers leadership development and growth potential within the company.

Responsibilities

Maximize customer success by offering financial services that fit their needs
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
Complete daily call campaigns to market services, build new business, and nurture customer relationships
Oversee account management and recovery processes, including collection calls
Maintain customer information in the point of sale (POS) system with accuracy and integrity
Provide support, coaching, and development to Customer Service Representatives
Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
Meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in in-store and community events
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
Help ensure a work environment that upholds compliance with Company policies and procedures
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks

Requirements

High school diploma or equivalent
Minimum one year's experience in customer service, sales, or retail
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
At least 18 years of age (19 in Alabama)
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday
Ability to meet physical demands

Qualifications

A high school diploma or equivalent
Minimum one year's experience in customer service, sales, or retail, and at least 3 months of supervisory or leadership experience

Nice to Have

Management experience in retail, convenience store, grocery, finance, service, or related industries
Experience in check cashing, document verification, money order processing

Skills

Microsoft Office * POS system *

* Required skills

Benefits

Paid, on-the-job training

Cross brand training

Performance-based career advancement

Roth 401(k) Retirement plan with generous Company match

Free access to exclusive discounts from nationwide and local retailers

Traditional 401(k)

Robust learning management system access

Educational reimbursement program

Basic and Enhanced Voluntary benefits (dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance)

Company-sponsored Life and AD&D Insurance

Key holder program

Medical insurance (multiple coverage choices, telemedicine, HSA/FSA options)

Free access to mental health resources, life coaching, EAP

Paid time off (starting with 12 days)

About Community Choice Financial Family of Brands

One of the largest consumer specialty finance organizations in the U.S. providing customers, Team Members, and communities the Power of Choice with over 10 brands in more than 1,500 brick-and-mortar stores and online product offerings.

Finance

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