Assistant Store Manager

About This Role

As an Assistant Store Manager, you will be responsible for overseeing day-to-day store operations, ensuring performance, managing schedules, and developing the team, contributing to the overall success of the store.

Responsibilities

• Assist with developing and implementing action plans to improve operating results
• Establish and communicate job responsibilities and performance expectations to direct reports
• Identify training and development opportunities for direct reports
• Communicate and model core values to foster teamwork
• Monitor the competitive environment and provide feedback to direct leader
• Participate in the interviewing process for store personnel
• Ensure store personnel adhere to inventory procedures, product handling, and cash control policies
• Resolve operational customer concerns in direct leader's absence
• Identify and rectify hazards, maintain proper ergonomics and store equipment
• Maintain store cleanliness standards and proper store signage
• Assist with maintaining proper stock levels and merchandise product neatly
• Ensure quality and freshness of products and accuracy of signage
• Supervise day-to-day team operations, escalating issues as necessary
• Ensure direct reports complete assigned responsibilities for customer service

Requirements

• Minimum 3 years progressive retail experience
• Ability to work independently and as part of a team
• Ability to provide and lead others in customer service
• Ability to develop rapport and trust with direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals and guide employee performance
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles (budgeting, personnel costs, expenses)
• Ability to operate a cash register efficiently and accurately
• Ability to operate equipment safely (electric/manual hand jack, floor scrubber, cardboard baler)
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task

Qualifications

• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment

Nice to Have

• Prior management experience

Benefits