Assistant Property Manager

About This Role

The Assistant Property Manager serves as the primary contact for tenant communication, coordinating move-ins, tracking maintenance, and preparing accurate leases. This role supports both tenants and owners with a service-minded approach, bringing order to daily operations and ensuring tenant satisfaction.

Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, applicable state statutes, and all other laws pertaining to residential rentals, whether local, state, or federal
• Serve as primary contact for all tenant communication
• Maintain records in property management software for all maintenance requests, ensuring work orders are completed in a reasonable time within estimated costs
• Assist Property Manager with the lease renewal process
• Travel to properties within the scheduled time requirement to prepare and coordinate the Move-In and Move-Out process with tenants
• Prepare Notices and other routine correspondence as directed by Property Manager
• Respond and follow up with prospective residents interested in available properties, including traveling to and meeting with prospective residents for review of properties
• Communicate with residents throughout the rent collection process
• Assist in the preparation of Security Deposit Disposition adhering to all state laws and Company policies
• Prepare leases, confirming all necessary and required addendums and attachments are included before presenting for signature to tenant
• Ensure all property and tenant information is documented in property management software
• Maintain all communication within property management software to ensure up-to-date information is available to all team members

Requirements

• Strong communication skills

Nice to Have

• Residential property management experience
• Hospitality/Customer Service experience

Benefits