Assistant Property Manager

About This Role

This Assistant Property Manager role supports the Property Manager in daily operations, focusing on leasing, collections, resident services, and maintenance oversight to ensure high standards and excellent service for residents and staff.

Responsibilities

• Address delinquent accounts, initiate eviction processes, and attend court hearings if required
• Follow up on delinquencies and ensure timely collection of payments
• Handle apartment rentals, move-ins, resident insurance, and lease renewals
• Schedule appointments for potential prospects and residents
• Maintain accurate resident records, including account setup (names, lease dates, charges, and credits)
• Process security deposit refunds and ensure positive resident relations
• Record all resident correspondence and assist in validating rental eligibility
• Promote resident retention programs and address resident concerns promptly
• Provide support in the absence of the Property Manager and assist in managerial duties
• Assist with creating monthly reports covering renewals, rents, leasing, resident retention, and maintenance
• Provide training and coaching to office staff as directed by the Property Manager
• Attend staff meetings and take minutes when necessary
• Assist in collection and processing of all payments and purchase orders
• Build and maintain relationships with vendors, ensuring proper invoicing and handling vendor statements
• Oversee lease and renewal processes, ensuring accuracy and compliance with policies
• Maintain renewal records and assist with marketing and follow-up for leasing
• Adhere to federal and state Fair Housing Laws and company policies

Requirements

• Associate's degree or 2-3 years of related experience/training
• Prior experience in property management or managerial experience in a sales/customer service role
• Valid driver’s license, good driving record, and auto insurance (may be required)
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills
• Detail-oriented with ability to maintain accurate records and manage multiple tasks

Qualifications

• Associate's degree (A.S, A.A.) or equivalent combination of education and experience
• 2-3 years of related experience and/or training in property management or managerial experience in a sales/customer service role

Benefits