Manager, Centralized Application Processing

About This Role

This role leads the Resident Qualification team, ensuring consistent execution of screening policies and standards for rental applications. The manager focuses on team performance, decision accuracy, and compliance to protect the portfolio and ensure fair applicant experiences.

Responsibilities

• Oversee day-to-day team execution within the resident qualification function to ensure rental applications are evaluated consistently using internal qualification standards and third-party screening tools
• Provide guidance for escalated scenarios within established policy parameters and escalate out-of-policy, high-risk, or ambiguous scenarios to the Director for final review
• Establish and enforce documentation standards to ensure manual decisions are clearly supported, consistently applied, and audit-ready
• Identify trends related to delinquency, fraud, or market conditions and escalate recommendations to the Director for evaluation of potential policy or standard updates
• Execute compliance processes and workflows defined by the Director; identify issues and escalate trends for review rather than independently changing standards
• Directly manage and develop the Resident Qualifications team, including onboarding, coaching, performance management, and succession planning
• Lead structured training and upskilling initiatives to ensure team proficiency in qualification standards, screening tools, fraud detection, and regulatory requirements
• Partner with Regional Managers and Regional Sales Managers to provide consultation on application processing practices and screening outcomes
• Review regional application flow, conversion points, and escalation patterns to help identify opportunities to improve throughput, reduce friction, and support timely leasing decisions
• Act as a key point of contact for internal stakeholders, including on-site teams, centralized operations, and third-party screening partners, regarding resident qualification standards and escalation guidance

Requirements

• Minimum 5 years of experience in property management, resident screening, or a related operational role
• Minimum 1 year of people management experience
• Proven ability to analyze data, identify trends, and present actionable insights to senior leadership
• Strong skills in leadership, communication, problem-solving, and cross-functional collaboration
• Proficiency with screening platforms, data analysis tools, and Microsoft Office Suite

Qualifications

• Bachelor’s degree in Business, Operations, or related field
• Minimum 5 years of experience in property management, resident screening, or a related operational role, with a minimum of 1 year of people management experience.

Skills

* Required skills

Benefits