Assistant Housekeeping Manager

About This Role

Support the Housekeeping Manager in overseeing all aspects of housekeeping operations for a 338-guest room hotel, ensuring the highest standards of cleanliness and guest satisfaction. This seasonal role involves supervising staff, managing daily operations, and maintaining a safe, clean, and welcoming environment.

Responsibilities

• Supervise and lead a team of housekeeping staff, including room attendants, housemen, and laundry personnel.
• Train new employees on housekeeping procedures, safety protocols, and quality standards.
• Assist with scheduling and assigning tasks to ensure efficient coverage and optimal service delivery.
• Provide ongoing coaching and feedback to promote team development and high morale.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness and maintenance standards are met.
• Address guest requests or concerns regarding housekeeping issues, ensuring timely and effective resolutions.
• Assist in managing housekeeping supplies and inventory, ensuring stock levels are maintained and orders are placed as needed.
• Ensure adherence to all health, safety, and environmental policies and procedures.
• Assist with administrative duties, such as creating work schedules, tracking labor costs, and preparing housekeeping reports.

Requirements

• 2-3 years of experience in housekeeping, supervisory or leadership role
• Ability to lift up to 25 lbs. and perform physical tasks such as walking, standing, bending, and lifting throughout the shift.

Qualifications

• High school diploma or equivalent; college degree or certification in hospitality management is a plus.
• Minimum of 2-3 years of experience in a housekeeping role, preferably in a supervisory or leadership position within a hotel or hospitality environment.

Nice to Have

• Experience working in a hotel with 200+ guest rooms
• Knowledge of housekeeping software or property management systems (PMS)

Benefits