Account Manager

About This Role

Guide client partnerships, drive growth in media performance, and lead cross-functional collaboration to ensure outstanding campaign outcomes. This role involves strategy, relationship-building, and operational excellence, ensuring campaigns run smoothly and achieve meaningful results for Oxford Road's clients.

Responsibilities

• Analyze performance and uncover opportunities to improve and grow existing channels
• Test into new platforms and connect them to live campaigns through creative, reporting, and business objectives
• Build compelling client presentations and correspondence in partnership with AM leadership and strategy divisions
• Provide weekly (or as frequently as needed) performance insights and "if this, then next" recommendations
• Stay current on market trends to inform client strategies and deliver measurable impact
• Strengthen client relationships through proactive communication, in-person meetings, and engaging experiences
• Conduct formal business reviews based on client cadence
• Align pitches with agency initiatives and broader business expansion goals
• Develop accurate performance forecasts
• Ensure internal and external stakeholders have what they need to succeed by tailoring deliverables and communications
• Manage correspondence across Basecamp, Salesforce, Biz Opps, Slack, and client-specific documentation
• Adapt communication styles and expectations to match each client’s unique needs
• Manage Salesforce forecasting, scrum updates, and leadership reporting
• Oversee budget sheets, reconciliations, AP/AR processes, and vendor payment management
• Partner with Accounting to ensure accuracy and timeliness of financial operations
• Manage project timelines, agendas, Basecamp tasks, and both internal and external meetings
• Support execution of client requests when other teams lack bandwidth or context
• Participate in self-guided learning, manager 1:1s, all-hands, and peer-to-peer training
• Invest time in understanding other departments’ functions to strengthen cross-team collaboration
• Complete one-off tasks such as documenting client user flows or handling unique client needs outside campaigns

Requirements

• Detail-oriented with strong project management abilities
• Excellent written and verbal communication skills
• Eagerness to learn marketing strategy and grow into a client-facing leadership role
• Ability to juggle multiple priorities and adapt to changing client needs
• Collaborative team player with a proactive mindset

Skills

* Required skills

Benefits