Account Manager

About This Role

This remote, mid-level Account Manager role in Customer Success supports automotive dealerships nationwide. You will act as a digital performance advisor, optimizing websites and digital strategies to drive measurable results for dealership partners.

Responsibilities

• Serve as the primary point of contact for a portfolio of dealership clients
• Monitor website performance and proactively communicate insights
• Conduct regular performance reviews and strategy calls
• Collaborate with internal teams to ensure client goals are met
• Drive high customer satisfaction and retention
• Track and analyze KPIs using tools like Google Analytics, SEMrush, and internal reporting dashboards
• Educate clients on digital best practices and platform capabilities

Requirements

• 2-5 years of experience in account management, client success, or digital marketing
• Familiarity with website performance metrics, SEO principles, and Google Analytics (GA4)
• Experience using digital tools like SEMrush, Google PageSpeed Insights, or similar platforms
• Excellent communication and presentation skills
• Strong organizational and time management skills
• Self-motivated and proactive

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, related field preferred, or experience in the automotive industry
• 2-5 years of experience in account management, client success, or digital marketing

Nice to Have

• Automotive industry experience
• Familiarity with Core Web Vitals

Skills

* Required skills