Account Manager

About This Role

As an Account Manager, you will be the strategic lead for customer engagement, ensuring a seamless experience from onboarding to renewal and expansion. You will drive customer satisfaction and growth by building strong relationships and advocating for client needs.

Responsibilities

• Serve as the strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans to ensure value realization
• Conduct regular Quarterly Business Reviews (QBRs) with client’s executive team
• Update internal systems to document customer health and status
• Identify advocacy opportunities for case studies and webinars
• Educate customers on new use cases and features

Requirements

• Bachelor's degree in a related field
• Strong project management and organizational skills
• Excellent verbal, written, and presentation skills
• 5+ years of experience managing enterprise customer relationships
• Ability to communicate and influence key stakeholders
• Proven ability to manage multiple projects with attention to detail
• Track record of meeting and exceeding retention and expansion goals
• Willingness to travel approximately once per month for client commitments

Qualifications

• Bachelor's degree in a related field
• 5+ years of experience managing enterprise customer relationships

Benefits