Account Manager

About This Role

As an Account Manager, you will be the primary post-sale contact for approximately 80 clients, owning the entire customer relationship from onboarding to renewals and upsells. Your role is crucial for ensuring customers succeed with Harmonic's mission-critical software, driving account activation, and relaying customer needs to the product team.

Responsibilities

• Own the entire customer relationship from onboarding, to upsells, and through to future renewals
• Work with the world's leading venture investors to drive success with mission-critical software
• Drive account activation and success, ensuring customers are genuinely impressed by the value provided
• Relay customer needs to the product team to inform the product roadmap
• Refine craft and processes, and evangelize those practices within the broader team
• Forecast with accuracy to ensure focus on the right customers

Requirements

• Bachelor's degree and coursework in business, sales, marketing or adjacent fields
• Minimum 2+ years of experience successfully managing customer relationships, ideally in SaaS or data companies
• Resourceful, roll-up-your-sleeves mentality
• Comfort with ambiguity and rapidly changing sales environments
• Excellent communication skills
• Technical acumen and ability to learn software products quickly
• Excitement to work in person 4+ days of the week at the NYC office

Qualifications

• Bachelor's degree and coursework in either business, sales, marketing or adjacent fields
• 2+ years of experience successfully managing customer relationships, ideally in SaaS or data companies

Benefits