Account Manager

About This Role

This Account Manager role involves supporting and growing key customer relationships for a leading global provider of enterprise cloud Customer Experience (CX) and contact center solutions. You will build trust with clients, identify upsell opportunities, and deliver value through technology.

Responsibilities

• Manage all aspects of assigned customer accounts, including renewals and upsell opportunities
• Build and maintain relationships with key stakeholders and executive sponsors
• Understand customer industry, goals and operations to position value-add solutions
• Develop and execute Account Development Plans and run regular customer meetings
• Identify and pursue upsell and cross-sell opportunities within existing accounts
• Promote new services and products aligned with the customer’s strategic objectives
• Track and forecast account metrics and manage pipeline via our CRM system
• Consistently meet and exceed revenue targets
• Act as a customer advocate within Content Guru and coordinate internal resources
• Ensure high levels of satisfaction and deliver value through proactive engagement
• Work closely with Customer Success and technical teams to support customer outcomes
• Conduct regular QBRs and monitor customer sentiment across the lifecycle
• Maintain a strong understanding of Content Guru’s storm® platform and product roadmap
• Share product updates, insights, and recommendations with customers
• Stay informed of developments in the contact centre, cloud, and SaaS sectors

Requirements

• Minimum of 3 years’ experience in enterprise account management, preferably in SaaS
• Proven success managing a portfolio of accounts and delivering upsell/revenue growth
• Skilled in influencing and negotiating with stakeholders at all levels
• Strong communication, presentation, and relationship management skills
• Comfortable using CRM tools to manage pipeline and forecast accurately
• Detail-oriented and commercially aware

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 3 years’ experience in enterprise account management, preferably in SaaS

Nice to Have

• Experience in IT, telecoms, or contact centre environments desirable

Skills

* Required skills