Xfinity Retail Sales Consultant

About This Role

Serve as an Xfinity Retail Sales Consultant and brand ambassador, directly engaging customers in a retail setting to evaluate their product needs, recommend appropriate solutions, and provide outstanding customer service for their account and service inquiries.

Responsibilities

• Work directly with customers in a retail location
• Evaluate customer's potential product needs and make appropriate recommendations
• Provide outstanding customer service with all customer interactions
• Help customers interpret and clarify their account statements and pay their bills in the store
• Answer customer questions on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests
• Act as brand ambassador to promote Comcast/Xfinity products
• Provide expert-level understanding and passion around technology, especially around Comcast products and services
• Maintain detailed sales product knowledge, including competitive information
• Meet goals and metrics

Requirements

• High School Diploma or equivalent
• Generally requires 2-5 years related experience
• Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s)
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes
• Ability to stand and move about the store constantly

Qualifications

• High School Diploma or equivalent
• 2-5 years related experience; prefer consumer electronics/wireless retail sales experience

Nice to Have

• Consumer electronics/wireless retail sales experience

Skills

* Required skills

Benefits