Workplace Service Coordinator

About This Role

Serve as a central point of contact for guests, clients, and visitors, ensuring an organized and inviting front desk environment. This role involves managing visitor interactions, coordinating daily operations, and supporting various internal teams.

Responsibilities

• Greet, welcome, and check in guests, clients, and visitors in a friendly, professional, and efficient manner
• Serve as a central point of contact by responding promptly to guest services case tickets, emails, Slack messages, phone calls, and in-person inquiries
• Maintain a clean, organized, and inviting front desk and lobby environment at all times
• Manage visitor logs, issue badges, coordinate deliveries, and follow established security and access procedures
• Partner closely with Facilities, Security, Events, Workplace Experience, and other internal teams to support daily operations and special requests
• Address guest feedback, concerns, or issues with discretion, empathy, and professionalism, escalating when appropriate
• Adhere to company policies, procedures, and service standards
• Complete assigned tasks and projects accurately and on time while maintaining a high standard of quality and attention to detail

Requirements

• 1+ years of experience in customer service, hospitality, reception, or a corporate front desk environment
• Strong verbal and written communication skills
• Basic computer proficiency and comfort using digital tools and communication platforms

Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service, hospitality, reception, or a corporate front desk environment

Nice to Have

• Experience with data entry, record keeping, or visitor management systems
• Familiarity with workplace tools such as Slack, Quip, and Google Workspace
• Multilingual or conversational proficiency in additional languages

Skills

* Required skills

Benefits