Workplace Reception Coordinator

About This Role

As a CBRE Workplace Experience Coordinator, you will provide world-class customer service to employees and guests, manage facility operations, and coordinate on-site events to ensure a smooth and welcoming experience at a designated building.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly demeanor
• Issue visitor and parking passes and adhere to security protocols
• Answer telephones professionally and make memorable first impressions
• Arrange and confirm recreational, dining, and business activities for requestors
• Manage janitorial or maintenance work orders and coordinate workplace services like mail and office supply
• Acknowledge and resolve inquiries or complaints from employees, guests, and co-workers professionally
• Organize and manage on-site events, including securing space, setup, tear down, and supply delivery
• Follow property-specific security and emergency procedures to ensure safety
• Coordinate with vendors providing services or goods to the workplace
• Explain detailed information within the team and follow manager's directions

Requirements

• Minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience
• Open and flexible work schedules
• Ability to comprehend and interpret instructions and memos
• Desire to present information to an internal department and/or large groups of employees
• Comfortable meeting and engaging with new people with a warm demeanor
• Ability to assess circumstances, empathize, and offer help
• High level of attention to detail
• Strong verbal and written skills
• Ability to work requiring significant walking or other means of mobility, including standing for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.

Qualifications

• HS Diploma Or GED Or Equivalent Experience Required
• 3-4 years of front desk, concierge, customer service, or hospitality experience

Benefits