Workplace Experience Coordinator (Temp)

About This Role

This role is a key member of the Workplace Experience team, ensuring employees are productive, engaged, and supported within the workplace. The individual acts as the primary contact for all employee questions and needs within a dedicated zone or building, and is responsible for daily space readiness.

Responsibilities

• Provide high-touch support to employees, offering tools, information, and wayfinding assistance
• Offer a warm welcome to all employees and guests, creating a positive first impression
• Cultivate and maintain trusted relationships with end-users and cross-functional colleagues
• Act as the first line of response for user questions, troubleshoot issues, and follow up as required
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped
• Proactively submit work orders for repairs, maintenance, and facility issues before they impact employees
• Educate employees and visitors on equipment, processes, space use, and workplace etiquette
• Address and follow up on complaints, questions, concerns, and suggestions from employees
• Obtain quantitative and qualitative voice of the customer data to capture service needs and share with managers
• Follow escalation protocols and maintain knowledge of cross-functional team responsibilities
• Identify and escalate process improvement opportunities to management and collaborate on innovative solutions

Requirements

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or customer service
• Exceptional emotional intelligence and empathy
• Detail-oriented with exceptional organizational skills
• Proactive with a "can do" mentality
• Demonstrate integrity, accountability, and strong work ethic
• Ability to work under pressure in a calm manner
• Proficiency in Microsoft Suite and ability to learn proprietary tech tools

Qualifications

• College degree or equivalent related work experience
• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service, or a college degree

Skills

* Required skills

Benefits