Work from Home - Customer Service Senior Representative

About This Role

This role involves handling routine customer service inquiries through various channels, focusing on empathetic communication and problem-solving to assist customers with banking needs, while working remotely from a secure home office environment.

Responsibilities

• Handle routine customer service inquiries and problems via telephone, digital, or chat channels
• Demonstrate empathy with customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries
• Process credit line increase and decrease requests
• Navigate a computerized system for responding and/or troubleshooting customer questions

Requirements

• High school diploma, GED or equivalent certification
• At least 1 year of customer service or call center experience
• Reside in AZ, DE, MD, NJ, OH, PA, or UT
• Secure home office environment free from background noise and distractions
• Reliable private internet connection not supplied via cellular data or hotspot
• Private network that is password protected
• Internet service provided by Cable or fiber Internet Service Providers (ISP)
• ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
• Hardwire ethernet connection is required

Qualifications

• High school diploma, GED or equivalent certification
• At least 1 year of customer service or call center experience

Nice to Have

• At least 2 years of customer service or call center experience

Benefits