VP/ Director – Site Reliability Engineering & Observability

About This Role

Serve as a strategic and technical leader, driving the transformation of production operations into a Site Reliability Engineering (SRE) model. This role blends engineering excellence with operational rigor, focusing on measurable outcomes such as reduced toil, improved system reliability, and accelerated incident resolution for Client’s ETO LoBs.

Responsibilities

• Work with Client’s Reliability Engineering (ARE) team to understand operations and specific LOB needs
• Develop a comprehensive view of how the SRE model can be defined and implemented
• Assess existing SRE models within each LOB and identify gaps
• Support LOBs in implementing and maturing SRE practices
• Define and give approach for SRE engagement models based on tower maturity and skill readiness
• Conduct maturity assessments across towers to identify gaps in SRE capabilities
• Map existing Production Operations functions and team members to SRE roles
• Develop and execute a tower-specific roadmap for SRE adoption
• Provide a roadmap to transit from traditional Production Operations to an SRE-driven model
• Create a production operations transition plan to the SRE model

Requirements

• 15+ years in software engineering or production operations
• 5+ years in SRE leadership
• Deep expertise in cloud platforms (AWS, Azure)
• Expertise in observability tools (Dynatrace, Splunk, Datadog)
• Expertise in automation frameworks (Terraform, Ansible)
• Proven experience in leading SRE transformations across enterprise-scale environments
• Strong communication and presentation skills

Qualifications

• 15+ years in software engineering or production operations, with 5+ years in SRE leadership.

Skills

* Required skills