Voice Administrator
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role involves maintaining incident and task queues, processing user and phone setup changes in the Avaya system, and troubleshooting circuit issues. The successful candidate will also assist with the company's transition from Avaya to Microsoft Teams.
Responsibilities
- Maintain the incident/task queue and close approximately 40 tickets daily
- Research and document station programming for the Teams conversion project
- Work with telecommunication carriers to troubleshoot circuit issues and outages
- Process user and phone setup changes in the Avaya system (MACD)
- Investigate and resolve issues related to Avaya phone systems, including call quality and connectivity
- Maintain accurate and detailed ticket updates in ServiceNow
- Manage the task queue to ensure issues are addressed and closed efficiently
Requirements
- Prior Avaya System Administrator experience (MACD)
- Carrier circuit experience (Avaya, Spectrum, Verizon, etc.)
- Strong knowledge of Avaya telephony systems and day-to-day ticket handling
- Proficient in Microsoft Excel, including pivot tables and lookup tables
- Experience documenting and tracking work in ServiceNow or similar ticketing systems
Qualifications
- Prior Avaya System Administrator experience with MACD (Moves, Adds, Changes, & Deletes)
Nice to Have
- A carrier background
- Avaya IP Office experience
- Basic knowledge of Microsoft Teams Calling
Skills
* Required skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.