Universal Banker
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Deliver excellent customer experiences as a Universal Banker Trainee, helping current and potential customers with banking products and services. Build and deepen customer relationships through needs-based questioning and achieve personal and team sales goals.
Responsibilities
- Receive cash and checks for deposit, verifying amounts and reviewing for fraud
- Examine cash for counterfeit bills
- Cash checks for customers in accordance with bank policy and process transactions
- Provide accurate customer service and balance cash drawer
- Understand basic knowledge of deposit and lending products & services
- Identify correct product types through needs-based questioning to build customer relationships and refer business partners
- Assist with basic deposit account openings and maintenance requests
- Develop sales and product knowledge to achieve personal and team goals, tracking opportunities in customer information software
- Participate in outbound teleconsulting to expand client relationships
- Actively participate in weekly huddles and one-on-one coaching sessions
- Serve as relief and/or backup teller in other Midland States Bank locations
- Complete all assigned learning activities timely
- Participate in bank sponsored community activities and initiatives
- Maintain compliance with all applicable regulations including the Bank Secrecy Act (BSA)
Requirements
- Sales and customer service background
Nice to Have
- Multilingual
Benefits
About Midland States Bank
Midland States Bank is a financial institution focused on meeting customer needs with a heartfelt and personalized approach, fostering community programs, and investing in employees. They aim to provide strength with heart, offering unique banking services for over 140 years.