Unit Clerical Assistant - Surgical/Ortho

About This Role

The Unit Clerical Assistant provides receptionist and clerical support for the assigned unit, ensuring effective customer service and assisting patients' families with information and visitation guidelines.

Responsibilities

• Demonstrate effective communication and customer service skills
• Serve as a receptionist to all visitors, providing appropriate information and taking/delivering family messages
• Interact positively with other members of the health care team to meet patient and family needs
• Promptly and courteously answer patient calls and notify appropriate clinicians
• Greet all visitors courteously with respect to social, cultural, and ethnic needs
• Act as a resource to families/visitors by providing information about hospital services and city information
• Maintain visitor areas on a continuous basis with the housekeeper/USA and volunteers
• Ensure proper utilization of waiting areas, explaining and enforcing hospital visitation guidelines, and monitoring visitors
• Report problems quickly to appropriate supervisor or security
• Provide proactive customer service to employees and visitors, maintaining professional appearance and demeanor
• Perform clerical duties
• Coordinate area communication system/procedures
• Greet all persons entering and exiting the unit and provide identification stickers to visitors
• Participate in Quality Improvement Program

Requirements

• H.S. Diploma or equivalent
• 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office

Qualifications

• H.S. Diploma or equivalent
• 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office