Lead Ambulatory Service Rep

About This Role

This role involves coordinating complex patient care activities, administering the patient scheduling system, and supporting patient flow for the Outpatient Nutrition/GI clinic at The West Campus location of Texas Children's Hospital. The Lead Ambulatory Service Representative acts as an expert liaison for clinic functions and patient families.

Responsibilities

• Conduct patient admission process, including check-in/welcome desk and registration
• Ensure patient orientation to virtual visit technology setup
• Perform patient registration procedures per department process
• Communicate with patients, staff, and providers regarding patient arrivals, delays, and clinic processes
• Alert staff and providers of any changes or discrepancies in patient’s scheduled appointments
• Refer all patients with no or inadequate funding to the financial counselor
• Change status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status
• Review new referrals with the provider of the day regarding appropriate appointment status
• Assist licensed staff with non-financial aspects of the inpatient admission process
• Perform closing procedures including reconciling fee receipts and making deposits
• Coordinate schedules for the clinic
• Perform charge entry and reconciliation
• Provide appropriate customer service and communication to patients and families
• Provide basic office support, including ordering supplies and managing correspondence
• Ensure efficient patient flow and room management
• Assist in guiding the work of Ambulatory Services Representatives

Requirements

• H.S. Diploma or GED
• 3 years' experience in a healthcare setting

Qualifications

• H.S. Diploma or GED
• 3 years' experience in a healthcare setting with preferred pediatric and supervisory experience

Nice to Have

• Pediatric experience
• Supervisory experience